We want you to really enjoy your purchase from us. However, if for some reason something happens and you are not happy, you have legal rights and we won’t do anything that is outside of your rights.
Whilst we do our utmost to confirm all our suppliers quality check everything that they send out on our behalf or that we send out from our warehouse, if something happens that means that you can’t enjoy your purchase, get in contact and we can talk it through. We always try to make sure we resolve any issue so the outcome is fair for all parties.
As you will understand, there are terms and conditions involved in you buying from us and us sending your purchase to you (As with any other online store) and these are all set out below. It’s a bit long, but our terms do set out all the relevant stuff clearly for you and we’ve tried to make them as easy to understand as possible.
In this Agreement " we" means Full Range Furniture Ltd (and "us" and our" shall be construed accordingly) and " you" means the relevant customer or potential customer as the case may be (and " your" shall be construed accordingly).
In this Agreement, the following definitions shall apply:
"Agreement" means this agreement incorporating any additional or custom terms set out in our confirmation email
"Confirmation Email" means the automatic email acknowledgments which we will send to you after receiving your Order
"Order" means your order for Products made via the Site
"Products" means goods which may be purchased by you from the Site
"Site" means this website and or any successor site operated by Full Range Furniture Ltd from time to time.
The advertising of Products on the Site constitutes an "invitation to treat" and your Order for Products constitutes a contractual offer. No contract comes into force between you and us unless and until we accept your Order. In order to enter into this Agreement with us, you will need to take the following steps:
Complete the checkout process on our website
Call through on our sales lines and order over the phone with one of our sales agents
Please note that we will not file a copy of this Agreement. We may update the version of this Agreement on the Site from time to time, and we do not guarantee that the version you have agreed to will remain accessible.
We therefore recommend that you download, print and retain a copy of this Agreement for your records. The only language in which we offer this Agreement is English.
Our company name is Full Range Furniture Ltd. Our trading address is Bedford ilab, Priory Business Park, Stannard Way, Bedford, MK44 3RZ. Our company number is 9450728 and our VAT number is 214180545.
Products available from this site will range from bed frames to various types of bedroom furniture - However from time to time new product ranges may be introduced without prior notice.
All ‘leather’ bed frames are leather faced with simulated leather frames, unless otherwise stated. This is the standard for all leather bed frames sold online, and we follow suit along with all our competitors.
Prices for Products are quoted on the Site. The Site contains a large number of Products and it could be possible that a Product listed on the Site may be incorrectly priced. We do everything we can to make sure this never happens, however we will verify prices as part of our sale procedures so that a Product's correct price will be stated in the order confirmation or over the phone.
Payment must be made before any products are despatched or ordered with our suppliers. We may withhold the Products and/or terminate this Agreement if the payment is not received from you in full, on time, in cleared funds.
The prices on the site show the ex VAT and inc VAT prices. The lead price will be based on who the website is targeted. If the higher percentage of customers are business, the lead price will be the ex VAT price. However, the inc VAT price will always be shown regardless.
Due to volatile currency and manufacturing costs and processes, Prices for Products are liable to change at any time, but changes will not affect Agreements which have come into force.
We will arrange for the Products to be delivered to the address for delivery indicated in your Order. We will use reasonable endeavours to deliver Products on or before the date for delivery stated on the product.
We do however guarantee that unless there are exceptional circumstances all deliveries of Products will be dispatched within 30 days of receipt of payment (Unless agreed otherwise prior to your Order).
We will only deliver Products within Mainland UK for free, delivery charges for addresses outside of the Mainland UK or in the highlands of Scotland will vary and likely incur an additional cost. Please also note that the delivery charge is for delivery in normal business hours (9am till 5pm - Monday to Friday), delivery at any other time or day will likely incur an additional cost.
Delivery will be to ground floor entrance only. The purchaser may be required to provide free assistance to unaccompanied driver. Delivery queries including shortages and damages must be notified by the day following delivery otherwise We cannot be held responsible.
The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you after we receive full payment of all sums due in respect of the Products (including delivery charges).
You must notify us within 48 hours if the product has arrived damaged or is defective. We will request photos of the damage/defect (And the product boxed up ready for collection) and these need to be sent to us as soon as possible. This is so we can see the issue and also to cover you from any damage that many occur in transit back to us.
Damaged Products: The vast majority of our products require assembly, and arrive ‘flat packed’ and/or in several parts. We will not replace/swap full products that have replaceable damaged parts, we will send out a replacement part where necessary and only if the part of the product is not replaceable then we will of course replace the full product.
Defective Products: Products can returned by you because of a manufacturing defect/fault will be refunded in full (Including all carriage charges) only if they are returned in the same packaging as they were delivered and once they have been checked and confirmed defective by our returns department. Alternatively, if we and you agree, we may supply you with a replacement product or part.
If you are unhappy with a product for any reason, then you have 14 days days to return it to us for a full refund as long as the product is unused, re-boxed in the original packaging and gets back to us in a re-saleable condition. All returned goods will be inspected and we reserve the right to charge for incomplete and damaged items.
If you are unable to arrange a return courier yourself, we can arrange this for you but the cost will be deducted from your final refund and it can take up to 10 days for the courier to collect a return request. We will advise collection cost, and you can decide if you want to go ahead or arrange your own collection (We recommend using Parcel Monkey to get quotes from multiple courier companies).
Made to order or personalised products: However, please note products that are made to order or personalised are not eligible for return or refund (Unless damaged, see section above). Made to order or personalised products are an exception to the distance selling regulations.
Mattresses: Please be aware due to hygiene reasons, mattresses that have been opened are also exempt from the distance selling regulations and we are unable to accept returns unless deemed faulty. Many of our mattresses are supplied vacuum packed and they can take up to 72 hours to inflate to their full depth. Please note that new mattresses can take a few weeks to 'bed in' and the customer to adjust to it.
Nothing in this Agreement shall limit or exclude your or our liability for:
Death or personal injury caused by negligence
under section 12 of the Sale of Goods Act 1979, section 2 of the Supply of Goods and Services Act 1982, or section 2(3) of the Consumer Protection Act 1987
for fraud or fraudulent misrepresentation or
for any matter for which it would be illegal for to limit or exclude, or attempt to limit or exclude, liability.
Subject to this:
our liability in connection with any Product purchased through our site is strictly limited to the higher of the purchase price of the relevant Product and the replacement cost of the relevant Product
we accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable and
we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Agreement caused by events outside our reasonable control.
If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect, and such invalid or unenforceable provisions or portion thereof shall be deemed omitted.
No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that term, provision or condition or any other term, provision or condition of this Agreement.
You may not assign, charge, sub-contract or otherwise transfer this Agreement, or any of your rights or obligations arising under this Agreement. Any attempt by you to do so shall be null and void. We may assign, charge, sub-contract or otherwise transfer this Agreement, or any of our rights or obligations arising under this Agreement, at any time - providing such action does not serve to reduce the guarantees benefiting you under this Agreement.
This Agreement is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under this Agreement is not subject to the consent of any person who is not a party to this Agreement.
This Agreement contains the complete agreement between the parties with respect to the subject matter hereof, and supersedes all prior or contemporaneous agreements or understandings, whether oral or written.
This Agreement will be governed by and interpreted in accordance with the laws of the England, and the English courts shall have exclusive jurisdiction with respect to any dispute arising under this Agreement.
If you do not agree to the terms and conditions, do not order any Products from this site. Once you place your order via the website or via phone, you indicate your understanding and acceptance of these terms and conditions.