Frequently Asked Questions

Is delivery free?

Yes, delivery is free to all mainland UK addresses - with the exception of the highlands of Scotland, where there is a surcharge dependent on the postal address. We can deliver to non-UK addresses but you will have to call us for a quote on the carriage.

How quick is delivery?

The majority of our bed frames and furniture items are stocked, so delivery is usually no longer than 3-10 working days. Once an order has been placed and payment has been confirmed, we will automatically process the order for delivery. The courier company will contact you directly to arrange the delivery either by text, email or telephone and this is normally within 3 working days so that you will be aware of the day and in most cases a time window for the delivery.

If you order multiple items (i.e. Bed frame & Mattress), then there is a possibility that these will be delivered at different times and possibly days but you will be advised of the deliveries in the same way as above.

Bed frames: Delivery can vary from next day to 10 working days depending on which bed frame it is. We indicate delivery times on each product and you will be contacted beforehand to arrange the delivery. Please note if ordering a mattress with the frame that this will be delivered separately and the map below indicates the delivery day for mattresses.

Furniture: Delivery on furniture is 7-10 working days and you will be contacted beforehand to arrange the delivery.

Divan Beds & Mattresses: Delivery is 3-5 working days with certain area's covered on certain days (as indicated on the map below). Please note if ordering a bed frame this will be delivered separately from the mattress and you will be contacted regarding the bed frame via external couriers.

Please note, this map shows the delivery days for divans and mattresses only.

Where do you deliver?

All of our bed frames and mattresses can be delivered to mainland UK addresses. Delivery charges are free for England, Wales and Scottish lowlands. There is a surcharge for delivery to addresses outside these areas, and our sales office will be happy to quote for this depending on the postal address.

Please note deliveries to Scotland may take longer depending on the address and the product in question. Please do not hesitate to contact us for further information.

How are the products delivered?

Products are delivered by a third party carrier and delivery times are between 8am and 6pm on the specified day (you will be notified of a delivery date and where possible a time window for delivery or tracking details).

Please ensure someone is available to accept delivery of your products on the arranged day as failure to do this or the re-delivery may be chargeable depending on the item. Unfortunately we are unable to give an exact time for delivery but can supply a tracking reference for most orders.

All bed frames are delivered boxed and require self assembly. Mattresses are delivered in plastic wrapping. Deliveries are to front door threshold or kerbside, depeding on delivery access.

Do you use voucher codes?

Due to our products already being heavily discounted we do not offer any voucher codes. However, should you see a genuine like for like product offered at a cheaper price we will always look to price match.

What if something arrives damaged?

We live in the real world and understand that sometimes things may arrive damaged. If this is the case we would ask if the box is damaged on arrival or marked in any way then please sign for as damaged. We will then ask for an image to be sent showing the damage and where it is to the box and also the product when un packaged.

We will then process this and aim to get a replacement part out to solve the problem for next day delivery (When possible), or if the damage is beyond a repairable part/component we will either refund or replace your order.

Can I return products?

Of course. If you are unhappy with a product for any reason, then you have 14 days days to return it to us for a full refund as long as the product is unused, re-boxed in the original packaging and gets back to us in a re-saleable condition. All returned goods will be inspected and we reserve the right to charge for incomplete and damaged items.

Mattresses: Please be aware due to hygiene reasons, if you have opened the mattress we are unable to accept it for returns unless deemed faulty.

How are mattresses delivered?

Most of our mattresses are supplied full sized ready to use although the memory foam mattresses arrive vacuum packed and they can take up to 8 hours to inflate to their full depth. Please note that new mattresses can take a few weeks to 'bed in' and settle as the fillings need to be laid on.