Shipping & Returns
Please email the MyBedFrames customer service team on firstname.lastname@example.org along with the reason for return and one of our representitives will come back to you. If your product has damage, please email us photos as well.
(The sections below have been taken from our Terms & Conditions)
Goods will only be accepted for return if unused and in a re-saleable condition and have not been assembled and are in original packaging. Made to order items are an exception to the Distance Selling Regulations and will not be accepted as a return for a credit or exchange unless they are faulty or damaged upon arrival.. Unless the product is being returned due to a manufacturing fault or supplier error (See Below), there will be a handling charge of £60 or 50% of the invoice value, whichever is the greater.
All returned goods will be inspected and we reserve the right to charge for incomplete returns, orders placed in error or not wanted prior to any credits being raised. These warranties do not affect your statutory rights.
Please be aware it can take upto 10 days for the courier to collect a return request and return inspections are only done on two days a week - These warranties do not affect your statutory rights
Defective Products / Damaged Items
Our obligation is to replace any damaged parts, if the item has been delivered with a damaged replaceable part we will send a replacement to you - However you must notify us within 48 hours that the item has damage. We will not replace bedframes that have replaceable damaged parts, bedframes will only be replaced if the parts are not replaceable.
Products can returned by you because of a manufacturing defect/fault will be refunded in full only if they are returned in the same packaging as they were delivered and once they have been checked and confirmed defective by our returns department (including the cost of sending the Products to you, and the cost of returning the Products to us). This has to be brought to our attention within 48 hours.
Alternatively, if we and you agree, we may supply you with a replacement product - Items that are returned for any reason apart from the above will be have our standard handling charges applied (See Section 8 of our Terms & Conditions)